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Got a Small Business? The Right Phone Service Providers Can Make it Feel Bigger!

Just because you run a small business doesn't mean customers have to get a "small" vibe when they call you up.  In fact, by working with the right phone service providers, you can create a bigger persona.  

That's because the best providers can: 

- Give you 24/7 tech support

Thought that round-the-clock tech support was something that only giant companies with giant IT departments got to take advantage of?  Think again!  The good phone service providers will include this peace of mind with your monthly service contract.  That way, you'll never have to worry about being out of touch.

In fact, great phone service providers will even take things one step further -- by offering you an SLA.  Short for "Service Level Agreement", these contracts spell out exactly what your provider has to do once you become a customer.  One of the biggest promises comes in the form of guaranteed response time anytime you have a technical problem!

- Save you money

Nothing makes you feel like one of the "big guys" quite like having a healthier bottom line!  Luckily, when you work with the right phone service providers, you can bundle your services -- meaning that you can buy your phone service and your internet service from the same company.  In return for the added business, your provider will give you a discount on each service.  Consider it to be the "loyalty discount" of the telecommunications industry!

Or, if you want to take your savings even further, opt for integrated lines.  All of the good phone service providers offer them.

So, what are they?

"Integrate" is a fancy word for "splitting".  Basically, you split your digital channels and devote some to your phone service and the others to your internet service.  Integrating is cheaper than buying two separate service packages.  Plus, it gives you better quality!

- Personalize your plan

The best phone service providers don't just sell one-size-fits-all packages.  Instead, they offer certain features that can make each package unique.  For example, if you place a big emphasis on customer service, opt for call recording so that you can make sure that every customer that calls in gets treated properly.  Or, if you're always on the go -- and you don't want customers getting an impersonal voicemail -- get call forwarding.

In the end, the right features can give your business a "big time" feel, even if you only have a handful of people manning the phones!

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